![]() Use multi-turn in a botĪfter publishing your KB, you can select the Create Bot button to deploy your QnA Maker bot to Azure Bot service. ![]() This sequence continues (#5) until the user determines the correct, final answer (#6). When the user selects an option (#3), the next list of refining options (#4) is presented. The question (#1), has three follow-up prompts, which are presented in the chat bot as three options (#2). ![]() To refine the answer, the user selects one of the three choices in the knowledge base. The knowledge base has three linked question-and-answer pairs. In the preceding image, a user has started a conversation by entering My account. With multi-turn, a chat bot manages a conversation with a user to determine the final answer, as shown in the following image: Example multi-turn conversation with chat bot If you need multi-turn extraction, remove the question marks that designate the QnA pairs as FAQs. Multi-turn prompts are not extracted from FAQ documents.
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